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Refund and Returns Policy

 

Refund and Returns Policy for CODYUBA LLC

 

Thank you for choosing CODYUBA! We’re committed to providing high-quality WordPress and WooCommerce plugins. We understand that sometimes a purchase might not meet your exact needs. This policy outlines our guidelines for refunds and returns.

 

1. Our 14-Day Money-Back Guarantee

 

We offer a 14-day money-back guarantee on all our plugin purchases made directly through our website, https://codyuba.com/. If you’re not completely satisfied with your CODYUBA plugin within 14 days of your original purchase date, you can request a full refund.

 

2. Eligibility for a Refund

 

To be eligible for a refund, please ensure the following:

  • Timeframe: Your refund request must be submitted within 14 days of the original purchase date.

  • Reason for Refund: We may ask for a brief explanation of why you’re requesting a refund. This feedback is invaluable in helping us improve our products and services.

  • Plugin Deactivation: Upon receiving a refund, you agree to deactivate and uninstall the plugin(s) from your website(s) and discontinue all use of the software.

 

3. Non-Refundable Situations

 

Please note that refunds generally will not be issued in the following circumstances:

  • After 14 Days: Requests made more than 14 days after the original purchase date.

  • Renewals: Automatic renewal payments for subscriptions are generally non-refundable. We send renewal reminders in advance, giving you ample time to cancel your subscription if you choose.

  • Lack of Due Diligence: If the plugin does not meet your expectations due to a lack of review of the plugin’s description, features, or requirements before purchase.

  • Conflict with Third-Party Plugins/Themes: While we strive for broad compatibility, we cannot guarantee our plugins will work with all third-party themes or plugins, especially highly customized ones. Refunds are not typically issued for compatibility issues that arise from conflicts with third-party products. We recommend testing our plugins in a staging environment if you have a complex setup.

  • Website Environment Issues: Problems arising from your server environment, hosting, or WordPress installation that prevent the plugin from functioning correctly and are outside our control. Our support team will always try to help diagnose such issues.

  • Service-Based Work: Any custom development, installation, or consultation services provided are non-refundable once completed.

 

4. How to Request a Refund

 

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@codyuba.com with the subject line “Refund Request – [Your Order Number]”.

  2. Provide Details: In your email, include your original order number, the date of purchase, and a brief reason for your refund request.

  3. Processing: We will review your request and typically process eligible refunds within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

 

5. Returns (Digital Products)

 

As our products are digital software downloads, there are no physical “returns” involved. Once a refund is issued, your license for the plugin will be deactivated, and you are expected to remove the plugin from your website.

 

6. Policy Changes

 

CODYUBA LLC reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, so please review it periodically.

 

7. Contact Us

 

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

  • Company Name: CODYUBA LLC

  • Website: https://codyuba.com/

  • Address: 127 N Higgins Ave Ste 307d #1617, Missoula, Montana 59802, USA

  • Email: info@codyuba.com

  • Phone Number: +34 611 95 87 06

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